Effective date: June 2026
Next review date: June 2027

1. Our Commitment

Heathview Pathways Ltd is committed to promoting the safety, dignity, wellbeing and rights of all individuals who use, access or engage with our services.

We recognise that people accessing supported accommodation may have experienced homelessness, trauma, abuse, neglect, exploitation, mental health challenges, domestic abuse, family breakdown, financial hardship, or other forms of vulnerability.

We are committed to creating safe, respectful and supportive environments where individuals are treated fairly, listened to and supported to move forward.

2. Purpose of This Statement

This Safeguarding Statement explains our public commitment to safeguarding.

It applies to:

• Residents.
• Prospective residents.
• People referred to our service.
• Staff and workers.
• Visitors.
• Contractors.
• Family members and representatives.
• Professionals and partner agencies.

3. Our Safeguarding Principles

Heathview Pathways Ltd aims to:

• Promote safety, dignity and respect.
• Take safeguarding concerns seriously.
• Respond promptly to concerns about harm, abuse, neglect or exploitation.
• Work in partnership with local authorities, social workers, safeguarding teams, healthcare professionals, police and other relevant agencies.
• Maintain appropriate records of safeguarding concerns.
• Share information where necessary to protect individuals from harm.
• Support residents to understand their rights, responsibilities and available support.
• Encourage residents and professionals to raise concerns at the earliest opportunity.

The Care and Support statutory guidance states that the core purpose of adult care and support is to help people achieve outcomes that matter to them in their life. This aligns with Heathview Pathways’ person-centred and outcome-focused approach.

4. Types of Safeguarding Concerns

Safeguarding concerns may include, but are not limited to:

• Physical abuse.
• Emotional or psychological abuse.
• Sexual abuse or exploitation.
• Domestic abuse.
• Financial abuse.
• Neglect or acts of omission.
• Self-neglect.
• Discriminatory abuse.
• Organisational abuse.
• Modern slavery or human trafficking.
• Criminal exploitation.
• Coercion or controlling behaviour.
• Bullying, harassment or intimidation.
• Online abuse or exploitation.
• Risk of serious harm to self or others.

5. Information Sharing and Confidentiality

Heathview Pathways Ltd respects privacy and confidentiality. However, confidentiality cannot be guaranteed where there is a safeguarding concern or risk of harm.

Where necessary, information may be shared with appropriate professionals or agencies to protect an individual or others from harm.

Information will be shared proportionately, lawfully and only with those who need to know.

6. Raising a Safeguarding Concern

Anyone can raise a safeguarding concern, including residents, staff, family members, neighbours, professionals or members of the public.

Concerns can be raised by contacting Heathview Pathways Ltd directly:

Email: info@heathviewpathways.co.uk
Telephone: 07518 866 050

If there is an immediate risk of harm or danger, contact emergency services on 999.

If the concern relates to an adult at risk, concerns may also be reported to the relevant local authority safeguarding team.

7. Our Responsibilities

Heathview Pathways Ltd will:

• Listen to concerns.
• Take concerns seriously.
• Act promptly and proportionately.
• Record concerns accurately.
• Follow safeguarding procedures.
• Work with appropriate professionals and agencies.
• Support residents wherever possible.
• Review incidents and concerns to improve practice.

8. Review

This Safeguarding Statement will be reviewed annually or sooner if there are changes to legislation, safeguarding guidance, service delivery, local authority requirements or organisational procedures.